To ensure that web sessions are appropriately managed, Assertiv enforces idle timeouts for any logged in user.
For the administrative user (the user created during the registration of your Organization), the inactivity timeout is 30 minutes. After 30 minutes of inactivity a prompt will be displayed asking if they wish to continue their session. If the user does not continue their session then after 10 minutes have elapsed, the user is logged out.
For non-administrative users, the session inactivity period is 8 hours. Similarly to administrative users, they will be presented with a prompt asking if they wish to continue their session. After 10 minutes, the user will also be logged out if they have not selected to continue.
These timeouts have been selected to balance between security and usability. The intention is to not require regular users to log in multiple times per day.
| User Type | Inactivity Timeout | Warning Period | Total Inactivity before Logout |
| Administrative User | 30 minutes | 10 minutes | 40 minutes |
| Regular User | 8 hours | 10 minutes | 8 hours, 10 minutes |